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I unexpectedly get a $14.95 subscription charge to their VIP program which I KNOW I did not click on and sign up for. They insisted that I did.

And even if I did (which I 100% know I didn't) they didn't provide any of the benefits (10% off and free shipping) on my order. Customer rep answered the phone as if i was interrupting her dinner...no sense to help or "thank you for calling". Clearly the reps here lack service training. Then I called their VIP customer service to request the removal of the charge.

Again, no sense to help or polite phone manners.

She insisted I was wrong and that I signed up for their VIP Program. Seems like a sneaky way to "take" people's money by slipping in a small monthly charge that wasn't authorized by the customer.

Reason of review: Return, Exchange or Cancellation Policy.

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