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In The Company Of Dogs - DON'T RETURN GIFT ITEMS UNLESS YOU WANT THE SENDER TO KNOW

I received a Christmas gift from a friend that was too large and I didn't want. I returned it and put a note that this was gift, I didn't want the recipient notified, gave my credit card information and phone number. How embarrassing to get an email from my friend that she received notification of the return, was credited for the gift and charged again for the exchanged item. Amazon they are not! Shocked Shocked Shocked Shocked Shocked Shocked Shocked
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
#1449655
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In The Company Of Dogs - Unauthorized VIP charge

Seems an order automatically puts you in their VIP Club. Your bank card is charged and getting it cancelled is next to impossible with a constant “run around”. If they can charge all online customers $14.95 they are making a tidy illegal sum. These people are simply crooks.
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
#1446409
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In The Company Of Dogs - Not the Best Customer Service

On December 21, 2018, I responded to an email about canceling a backordered item, asking for my order to be canceled. Within minutes I received the following response: "Dear Joanne Freimuth, Thank you for contacting us about cancelling an item in your order. One of our representatives will review your message and respond within 48 hours. Thank you, In The Company Of Dogs Customer Service" Unfortunately, the 48 hours passed 10 days ago. I have received no further correspondence from the company. Shocked
2.5
Details
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Style and Design
Value for money
I liked
  • Items i received
I didn't like
  • Failure to contact me within 48 hours
#1438602
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In The Company Of Dogs - Email annoyances

Do NOT give these people your email address. It's like inviting a virus into your email account. The more I request to unsubscribe, the more emails I get from them. I think it's up to 6 or 7 a day now. I even called to ask them to stop, and they keep coming. I hate them!! I will NEVER, EVER order anything from such an annoying company.
#1427724
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In The Company Of Dogs - Terrible service

I wish I had seen these posts before placing my order. 2 items on backorder, never notified when placing the order. I asked if there was an ETA and here was the response they emailed me 2 days later... As noted when you placed your order online, both items would have shown as backordered with a date as to when our next shipments are due to come in. Both items were due to arrive from the vendor last week but we have yet to receive them. No apology for the inconvenience...just an accusation that it notified me during my order. NO it did not, or I would have not ordered them knowing I needed them for Christmas. Looks like 1 year later this company still cannot get their act together!!
3.7
Details
Additional Fees
Allergens Information
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
#1424795
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I have used this company before and they have my billing address. I typed in the correct city and miss a number on the zip code. So my package is on its way to a city that does not exist in California. I live in Arizona. I was told to wait 3 days and then they would...
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2.6
#1416559
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I ordered two rugs and was charged $100.89. I received the rugs two weeks ago. Today I received an email saying my order was shipped today and my credit card was charged again. I immediately called customer service and talked to someone who said they could not help me...
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1.8
I liked
  • Rugs
I didn't like
  • Fraudulent business practices
  • Dishonest business practice
  • No consideration for shipping issue
#1411105
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I paid 30 dollars plus for shipment and 90 dollars to return. I won’t use this company again. Instead I’ll use— Amazon Target Walmart
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Anonymous
EP

Wish I had seen your comment. Bought a $95 dig bed. Costs $45 minimum to return. Never again! They don’t care that you have to pay to ship back. Poor customer service. Will no...

#1400578
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In The Company Of Dogs - Mailing costs

Watch out! Make sure ...how?... that you want your peoducts! I paid 30 dollars for delivery and 90 dollars to return an item. Burn, baby, burn. I won’t use the company again.
#1400574
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Contact In The Company Of Dogs

Mailing Address:
In the Company of Dogs
P.O. Box 6529
Chelmsford, Massachusetts 01824-0929
United States
Phone:
(877) 757-3477
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In The Company Of Dogs Products and Services

I placed an order with the company of dogs and to get free shipping you had to jump through hoops. Send emails with product number order number and so on.Somehow during this process I was signed up to the VIP Club. I did not realize that the VIP Club has a $14.95 a...
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2.3
#1396086
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